better support: bdg | Managed Services

Managed services and support gives you the peace of mind that should something go wrong, we are there for you

Bdg offers a range of managed services for data platform and business Intelligence solutions built in Jedox, SAP Cloud Analytics and Board International.

We see customers as long term partners, and we like to take the time to understand your business – both the how and the why. We work with you to identify your goals and support you in achieving them.

bdg has a history of supporting clients for years. We often support our implementations and have heritage in providing high quality support for multiple software platforms with accredited partnerships.

No one plans to need Support Services, but when you do, it‘s nice to know it‘s being taken care of.

some references

High Levels of
Communication

bdg communicates throughout our service relationship.
We will update you on progress, and keep you in the loop throughout until resolution. We also keep in touch more generally with account updates.

High Levels of
Technical Knowledge

bdg has a deep technical knowledge of the platforms we support – sometimes they come to us for advice.
We will always communicate and work to best practice and then work with you on the right solution.

High Levels of
Transparency

bdg updates our support customers quarterly.
This highlights themes of tickets and helps to give high levels of visbility on the account.

Customisable Managed Services

Talk to us about what agreement will suit your business and we can tailor our services, which span everything from traditional support models right the way through to complete Software-as-a-Service. These can all be tailored to meet your individual business requirements.

Find the perfect package for your business today

bdg Retail Expert Tom Owen

Meet Tom

“It is impossible to know what challenges will come down the line, but it’s possible to prepare yourself to be prepared.”

(this is the bit where you speak to me if you want help with that…)”