{"id":27233,"date":"2026-07-03T13:51:37","date_gmt":"2026-07-03T11:51:37","guid":{"rendered":"https:\/\/bdg.io\/de\/?page_id=27233"},"modified":"2026-07-14T14:14:17","modified_gmt":"2026-07-14T12:14:17","slug":"support-application-management","status":"publish","type":"page","link":"https:\/\/bdg.io\/de\/services\/support-application-management\/","title":{"rendered":"Support &#038; Application Management"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"27233\" class=\"elementor elementor-27233\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c55616 e-flex e-con-boxed e-con e-parent\" data-id=\"5c55616\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-758bf7e e-con-full e-flex e-con e-child\" data-id=\"758bf7e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a75a399 elementor-widget elementor-widget-text-editor\" data-id=\"a75a399\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1><span style=\"color: #ffffff;\"><span style=\"background-color: #000000;\">Support &amp;<br \/>Application Management<\/span><\/span><\/h1>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b15bbcd elementor-widget elementor-widget-text-editor\" data-id=\"b15bbcd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<span style=\"background-color: #d5da28; padding: 0px 0px 0px 0px; position: relative; color: #000;\">Eine EPM-L\u00f6sung ist keine statische Software. Planungszyklen \u00e4ndern sich, Strukturen wachsen, neue Anforderungen kommen hinzu. Support, der das versteht, ist etwas anderes als ein allgemeiner Helpdesk.\n<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a69ac4b e-con-full e-flex e-con e-child\" data-id=\"a69ac4b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ea7f5ff elementor-widget elementor-widget-button\" data-id=\"ea7f5ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/bdg.io\/de\/about-us\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Kontakt aufnehmen<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-27520e6 e-con-full e-flex e-con e-child\" data-id=\"27520e6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b9ed06e elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-child\" data-id=\"b9ed06e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d14993b elementor-widget elementor-widget-text-editor\" data-id=\"d14993b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<span style=\"text-transform: uppercase; font-size: 18px; font-weight: bolder;\">Wo Projekte typischerweise scheitern:\n<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8992595 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"8992595\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-check-square\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 32H48C21.49 32 0 53.49 0 80v352c0 26.51 21.49 48 48 48h352c26.51 0 48-21.49 48-48V80c0-26.51-21.49-48-48-48zm0 400H48V80h352v352zm-35.864-241.724L191.547 361.48c-4.705 4.667-12.303 4.637-16.97-.068l-90.781-91.516c-4.667-4.705-4.637-12.303.069-16.971l22.719-22.536c4.705-4.667 12.303-4.637 16.97.069l59.792 60.277 141.352-140.216c4.705-4.667 12.303-4.637 16.97.068l22.536 22.718c4.667 4.706 4.637 12.304-.068 16.971z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Fachkonzept wird ohne Plattformkenntnisse geschrieben \u2014 das Modell ist nicht umsetzbar<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-check-square\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 32H48C21.49 32 0 53.49 0 80v352c0 26.51 21.49 48 48 48h352c26.51 0 48-21.49 48-48V80c0-26.51-21.49-48-48-48zm0 400H48V80h352v352zm-35.864-241.724L191.547 361.48c-4.705 4.667-12.303 4.637-16.97-.068l-90.781-91.516c-4.667-4.705-4.637-12.303.069-16.971l22.719-22.536c4.705-4.667 12.303-4.637 16.97.069l59.792 60.277 141.352-140.216c4.705-4.667 12.303-4.637 16.97.068l22.536 22.718c4.667 4.706 4.637 12.304-.068 16.971z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Technische Implementierung ohne Finance-Verst\u00e4ndnis \u2014 die L\u00f6sung ist korrekt gebaut, aber falsch konzipiert<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-check-square\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 32H48C21.49 32 0 53.49 0 80v352c0 26.51 21.49 48 48 48h352c26.51 0 48-21.49 48-48V80c0-26.51-21.49-48-48-48zm0 400H48V80h352v352zm-35.864-241.724L191.547 361.48c-4.705 4.667-12.303 4.637-16.97-.068l-90.781-91.516c-4.667-4.705-4.637-12.303.069-16.971l22.719-22.536c4.705-4.667 12.303-4.637 16.97.069l59.792 60.277 141.352-140.216c4.705-4.667 12.303-4.637 16.97.068l22.536 22.718c4.667 4.706 4.637 12.304-.068 16.971z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Scope-Creep: Anforderungen wachsen, Budget nicht<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-check-square\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 32H48C21.49 32 0 53.49 0 80v352c0 26.51 21.49 48 48 48h352c26.51 0 48-21.49 48-48V80c0-26.51-21.49-48-48-48zm0 400H48V80h352v352zm-35.864-241.724L191.547 361.48c-4.705 4.667-12.303 4.637-16.97-.068l-90.781-91.516c-4.667-4.705-4.637-12.303.069-16.971l22.719-22.536c4.705-4.667 12.303-4.637 16.97.069l59.792 60.277 141.352-140.216c4.705-4.667 12.303-4.637 16.97.068l22.536 22.718c4.667 4.706 4.637 12.304-.068 16.971z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Go-live ohne ausreichendes Training \u2014 Akzeptanz bleibt gering<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-check-square\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 32H48C21.49 32 0 53.49 0 80v352c0 26.51 21.49 48 48 48h352c26.51 0 48-21.49 48-48V80c0-26.51-21.49-48-48-48zm0 400H48V80h352v352zm-35.864-241.724L191.547 361.48c-4.705 4.667-12.303 4.637-16.97-.068l-90.781-91.516c-4.667-4.705-4.637-12.303.069-16.971l22.719-22.536c4.705-4.667 12.303-4.637 16.97.069l59.792 60.277 141.352-140.216c4.705-4.667 12.303-4.637 16.97.068l22.536 22.718c4.667 4.706 4.637 12.304-.068 16.971z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Kein strukturierter \u00dcbergang in den laufenden Betrieb nach Go-live<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1e5d60d e-flex e-con-boxed e-con e-parent\" data-id=\"1e5d60d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1f65af9 e-con-full e-flex e-con e-child\" data-id=\"1f65af9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d291099 elementor-widget elementor-widget-text-editor\" data-id=\"d291099\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5><span style=\"background-color: #d5da28; padding: 0px; position: relative; text-transform: uppercase;\">Service-Abonnements<\/span><\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0338aa7 elementor-widget elementor-widget-text-editor\" data-id=\"0338aa7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Kontinuierliche Weiterentwicklung<br \/>oder reaktiver Support \u2014 oder beides.<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ca561a elementor-widget elementor-widget-text-editor\" data-id=\"9ca561a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Drei Abonnement-Typen f\u00fcr unterschiedliche Bed\u00fcrfnisse. Preise auf Anfrage.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f0da9c0 e-grid e-con-full e-con e-child\" data-id=\"f0da9c0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-84087dd e-con-full e-flex e-con e-child\" data-id=\"84087dd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-67dcf1a elementor-widget elementor-widget-text-editor\" data-id=\"67dcf1a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-size: 24px; font-weight: bolder;\">Innovation Package<\/span><\/p><p>F\u00fcr Teams, die mehr aus der Plattform holen wollen.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3736af3 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"3736af3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Feature Adoption Workshops (2x\/Jahr, je 1 Tag)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Power User Enablement (bis zu 16 Std.\/Jahr)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Adoption Monitoring &amp; Feedback-Sessions<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Roadmap Sharing mit Management-Session<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff5a72a elementor-widget elementor-widget-text-editor\" data-id=\"ff5a72a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em>Empfohlen f\u00fcr: neue Kunden, Kunden nach Feature-Updates, Teams mit stagnierender Adoption.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d63243e e-con-full e-flex e-con e-child\" data-id=\"d63243e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c65b57e elementor-widget elementor-widget-text-editor\" data-id=\"c65b57e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-size: 24px; font-weight: bolder;\">Continuity Package<\/span><\/p><p>F\u00fcr laufende Systeme, die stabil bleiben m\u00fcssen.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f3621a elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"9f3621a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Stammdatenmanagement (1x\/Jahr, 2 Tage)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Performance Checks &amp; Optimierung (quartalsweise)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Workflow-Management (1x\/Jahr, bis 1 Tag)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Kontinuierlicher Support mit dediziertem Ansprechpartner<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d7bf2d elementor-widget elementor-widget-text-editor\" data-id=\"2d7bf2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em>Empfohlen f\u00fcr: neue Kunden, Kunden nach Feature-Updates, Teams mit stagnierender Adoption.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-43e2f9d e-con-full e-flex e-con e-child\" data-id=\"43e2f9d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-407adc9 elementor-widget elementor-widget-text-editor\" data-id=\"407adc9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-size: 24px; font-weight: bolder;\">Premium Package<br \/><\/span><\/p><p>Alle Services kombiniert + strategische Begleitung.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ffd99df elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"ffd99df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Enth\u00e4lt alle Services des Innovation Package<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Enth\u00e4lt alle Services des Continuity Package<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Management Consulting Sessions<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Excellence Workshops<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Quarterly Business Reviews (QBRs)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2fba8d1 elementor-widget elementor-widget-text-editor\" data-id=\"2fba8d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<em>Empfohlen f\u00fcr: Kunden mit gesch\u00e4ftskritischen Applikationen und strategischem Weiterentwicklungsbedarf.<\/em>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8f9b73c e-flex e-con-boxed e-con e-parent\" data-id=\"8f9b73c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-48258ee e-con-full e-flex e-con e-child\" data-id=\"48258ee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-307f1ad elementor-widget elementor-widget-text-editor\" data-id=\"307f1ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5><span style=\"background-color: #d5da28; padding: 0px; position: relative; text-transform: uppercase;\">SLA-Pakete\n<\/span><\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b87701 elementor-widget elementor-widget-text-editor\" data-id=\"3b87701\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Kontinuierliche Weiterentwicklung<br \/>oder reaktiver Support \u2014 oder beides.<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-402f3c6 elementor-widget elementor-widget-text-editor\" data-id=\"402f3c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Alle SLA-Pakete laufen \u00fcber ein Token-System: inkludierte Support-Token pro Jahr, verbrauchsabh\u00e4ngig erg\u00e4nzt. Nicht genutzte Token k\u00f6nnen als Entwicklungszeit eingesetzt werden. Helpdesk verf\u00fcgbar 9:00\u201317:00 Uhr.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df162e4 premium-table-dir-ltr elementor-widget elementor-widget-premium-tables-addon\" data-id=\"df162e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;premium_table_responsive&quot;:&quot;yes&quot;}\" data-widget_type=\"premium-tables-addon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\t\t<div class=\"premium-table-wrap premium-table-responsive\">\r\n\t\t\t\r\n\t\t\t<table class=\"premium-table\" data-settings=\"{&quot;sort&quot;:false,&quot;usNumbers&quot;:false,&quot;sortMob&quot;:false,&quot;search&quot;:false,&quot;records&quot;:false,&quot;dataType&quot;:&quot;custom&quot;,&quot;csvFile&quot;:null,&quot;firstRow&quot;:null,&quot;separator&quot;:null,&quot;pagination&quot;:&quot;&quot;,&quot;rows&quot;:0}\" >\r\n\r\n\t\t\t\r\n\t\t<thead class=\"premium-table-head\">\r\n\r\n\t\t\t<tr class=\"premium-table-row\">\r\n\r\n\t\t\t\t<th class=\"premium-table-cell elementor-repeater-item-159f482\"><span class=\"premium-table-text\">Leistungsumfang<\/span><\/th><th class=\"premium-table-cell elementor-repeater-item-fd56516\"><span class=\"premium-table-text\">Bronze<\/span><\/th><th class=\"premium-table-cell elementor-repeater-item-7b2de08\"><span class=\"premium-table-text\">Silber<\/span><\/th><th class=\"premium-table-cell elementor-repeater-item-3ff4da1\"><span class=\"premium-table-text\">Gold<\/span><\/th>\r\n\t\t\t<\/tr>\r\n\r\n\t\t<\/thead>\r\n\r\n\t\t\t\t<tbody class=\"premium-table-body\">\r\n\t\t\t\t\t\t<tr class=\"premium-table-row elementor-repeater-item-525c51b\"><td class=\"premium-table-cell elementor-repeater-item-32c4d49\"><span class=\"premium-table-text\">Applikationsadministration<\/span><\/td><td class=\"premium-table-cell elementor-repeater-item-3fd852c\"><span class=\"premium-table-text\"><span class=\"premium-table-cell-icon-before\"><i class=\"fa fa-check\" aria-hidden=\"true\"><\/i><\/span><\/span><\/td><td class=\"premium-table-cell elementor-repeater-item-127447d\"><span class=\"premium-table-text\"><span class=\"premium-table-cell-icon-before\"><i class=\"fa fa-check\" aria-hidden=\"true\"><\/i><\/span><\/span><\/td><td class=\"premium-table-cell elementor-repeater-item-ac174c8\"><span class=\"premium-table-text\"><span class=\"premium-table-cell-icon-before\"><i class=\"fa fa-check\" aria-hidden=\"true\"><\/i><\/span><\/span><\/td><\/tr><tr class=\"premium-table-row elementor-repeater-item-c5f4739\"><td class=\"premium-table-cell elementor-repeater-item-501fdab\"><span class=\"premium-table-text\">Datenladeprozesse &amp; Schnittstellen<\/span><\/td><td class=\"premium-table-cell elementor-repeater-item-9680f43\"><span class=\"premium-table-text\"><span class=\"premium-table-cell-icon-before\"><i class=\"fa fa-check\" aria-hidden=\"true\"><\/i><\/span><\/span><\/td><td class=\"premium-table-cell elementor-repeater-item-64e4e6e\"><span class=\"premium-table-text\"><span class=\"premium-table-cell-icon-before\"><i class=\"fa fa-check\" aria-hidden=\"true\"><\/i><\/span><\/span><\/td><td class=\"premium-table-cell elementor-repeater-item-53f9d12\"><span class=\"premium-table-text\"><span class=\"premium-table-cell-icon-before\"><i class=\"fa fa-check\" aria-hidden=\"true\"><\/i><\/span><\/span><\/td><\/tr><tr class=\"premium-table-row elementor-repeater-item-a6e2029\"><td class=\"premium-table-cell elementor-repeater-item-9d47bb3\"><span class=\"premium-table-text\">Kalkulationslogik &amp; Reporting<\/span><\/td><td class=\"premium-table-cell elementor-repeater-item-fcf5de9\"><span class=\"premium-table-text\"><span class=\"premium-table-cell-icon-before\"><i class=\"fa fa-check\" aria-hidden=\"true\"><\/i><\/span><\/span><\/td><td class=\"premium-table-cell elementor-repeater-item-bd1ab78\"><span class=\"premium-table-text\"><span class=\"premium-table-cell-icon-before\"><i class=\"fa fa-check\" aria-hidden=\"true\"><\/i><\/span><\/span><\/td><td class=\"premium-table-cell elementor-repeater-item-306514a\"><span class=\"premium-table-text\"><span class=\"premium-table-cell-icon-before\"><i class=\"fa fa-check\" aria-hidden=\"true\"><\/i><\/span><\/span><\/td><\/tr><tr class=\"premium-table-row elementor-repeater-item-c6178c5\"><td class=\"premium-table-cell elementor-repeater-item-142cc81\"><span class=\"premium-table-text\">Individuelle Aufgaben \/ Changes<\/span><\/td><td class=\"premium-table-cell elementor-repeater-item-c4c8195\"><span class=\"premium-table-text\"><span class=\"premium-table-cell-icon-before\"><i class=\"fa fa-minus\" aria-hidden=\"true\"><\/i><\/span><\/span><\/td><td class=\"premium-table-cell elementor-repeater-item-88e0df8\"><span class=\"premium-table-text\"><span class=\"premium-table-cell-icon-before\"><i class=\"fa fa-check\" aria-hidden=\"true\"><\/i><\/span><\/span><\/td><td class=\"premium-table-cell elementor-repeater-item-9832d06\"><span class=\"premium-table-text\"><span class=\"premium-table-cell-icon-before\"><i class=\"fa fa-check\" aria-hidden=\"true\"><\/i><\/span><\/span><\/td><\/tr><tr class=\"premium-table-row elementor-repeater-item-d9dbc66\"><td class=\"premium-table-cell elementor-repeater-item-9827715\"><span class=\"premium-table-text\">Reaktionszeit P1 (kritisch)<\/span><\/td><td class=\"premium-table-cell elementor-repeater-item-5ec4802\"><span class=\"premium-table-text\">12 h<\/span><\/td><td class=\"premium-table-cell elementor-repeater-item-80d3ade\"><span class=\"premium-table-text\">10 h<\/span><\/td><td class=\"premium-table-cell elementor-repeater-item-46f835a\"><span class=\"premium-table-text\">8 h<\/span><\/td><\/tr><tr class=\"premium-table-row elementor-repeater-item-0f7a4b9\"><td class=\"premium-table-cell elementor-repeater-item-dfcc55b\"><span class=\"premium-table-text\">Reaktionszeit P2 (hoch)<\/span><\/td><td class=\"premium-table-cell elementor-repeater-item-8a1be26\"><span class=\"premium-table-text\">24 h<\/span><\/td><td class=\"premium-table-cell elementor-repeater-item-19d2b5c\"><span class=\"premium-table-text\">18 h<\/span><\/td><td class=\"premium-table-cell elementor-repeater-item-ee9ea53\"><span class=\"premium-table-text\">12 h<\/span><\/td><\/tr><tr class=\"premium-table-row elementor-repeater-item-f6097ed\"><td class=\"premium-table-cell elementor-repeater-item-dd91886\"><span class=\"premium-table-text\">Reaktionszeit P3 (mittel)<\/span><\/td><td class=\"premium-table-cell elementor-repeater-item-88df733\"><span class=\"premium-table-text\">48 h<\/span><\/td><td class=\"premium-table-cell elementor-repeater-item-33a9682\"><span class=\"premium-table-text\">36 h<\/span><\/td><td class=\"premium-table-cell elementor-repeater-item-2d6cc92\"><span class=\"premium-table-text\">24 h<\/span><\/td><\/tr><tr class=\"premium-table-row elementor-repeater-item-5cb75ee\"><td class=\"premium-table-cell elementor-repeater-item-ea62f6b\"><span class=\"premium-table-text\">Inkludierte Support-Token \/ Jahr<\/span><\/td><td class=\"premium-table-cell elementor-repeater-item-fb01634\"><span class=\"premium-table-text\">20<\/span><\/td><td class=\"premium-table-cell elementor-repeater-item-0eedd39\"><span class=\"premium-table-text\">30<\/span><\/td><td class=\"premium-table-cell elementor-repeater-item-0523ae7\"><span class=\"premium-table-text\">40<\/span><\/td><\/tr><tr class=\"premium-table-row elementor-repeater-item-137e230\"><td class=\"premium-table-cell elementor-repeater-item-b86fa11\"><span class=\"premium-table-text\">Empfohlen f\u00fcr<\/span><\/td><td class=\"premium-table-cell elementor-repeater-item-330b70f\"><span class=\"premium-table-text\">Stabile Anwendungen mit geringem Supportbedarf<\/span><\/td><td class=\"premium-table-cell elementor-repeater-item-7c5621b\"><span class=\"premium-table-text\">Produktive Systeme mit regelm\u00e4\u00dfigem Anpassungsbedarf<\/span><\/td><td class=\"premium-table-cell elementor-repeater-item-e38b766\"><span class=\"premium-table-text\">Gesch\u00e4ftskritische Anwendungen<\/span><\/td>\t\t\t<\/tr>\r\n\t\t<\/tbody>\r\n\r\n\t\t\r\n\t\t\t<\/table>\r\n\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc15441 elementor-widget elementor-widget-text-editor\" data-id=\"fc15441\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<em>Preise auf Anfrage. Nicht genutzte Support-Token k\u00f6nnen als Entwicklungszeit eingesetzt werden.<\/em>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-390a686 e-flex e-con-boxed e-con e-parent\" data-id=\"390a686\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d3efdbe e-con-full e-flex e-con e-child\" data-id=\"d3efdbe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c00d0e6 elementor-widget elementor-widget-text-editor\" data-id=\"c00d0e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5><span style=\"background-color: #d5da28; padding: 0px; position: relative; text-transform: uppercase;\">H\u00e4ufige Fragen<\/span><\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f10527 elementor-widget elementor-widget-text-editor\" data-id=\"2f10527\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Fragen aus<br \/>der Praxis.<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-47ebc48 e-con-full e-flex e-con e-child\" data-id=\"47ebc48\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-85ec4b8 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"85ec4b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aead913 elementor-widget elementor-widget-text-editor\" data-id=\"aead913\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4 class=\"faq-q\">Was ist ein Support-Token und wie funktioniert das System?<\/h4><div class=\"faq-a\"><div><p>Ein Support-Token entspricht einer definierten Einheit an Beratungszeit im AMS-Kontext. Je nach SLA-Paket sind pro Jahr 20, 30 oder 40 Token inkludiert. Wenn ein Token verbraucht wird, z\u00e4hlt das gegen das Kontingent. Weitere Token k\u00f6nnen zu einem Paketpreis zugekauft werden \u2014 im Gold-Paket g\u00fcnstiger als im Bronze-Paket. Nicht genutzte Token verfallen nicht komplett: Sie k\u00f6nnen am Jahresende als Entwicklungszeit eingesetzt werden, beispielsweise f\u00fcr kleinere Erweiterungen oder Optimierungen der bestehenden L\u00f6sung.<\/p><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef0d530 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"ef0d530\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8da00da elementor-widget elementor-widget-text-editor\" data-id=\"8da00da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4 class=\"faq-q\">Kann ich Service-Abonnement und SLA kombinieren?<\/h4><div class=\"faq-a\"><p>Ja, und das ist die h\u00e4ufigste Kombination. Ein Service-Abonnement (Innovation, Continuity oder Premium) deckt die proaktive Weiterentwicklung ab \u2014 Workshops, Feature-Adoption, Stammdatenpflege. Ein SLA-Paket deckt den reaktiven Support mit verbindlichen Reaktionszeiten ab \u2014 wenn etwas nicht funktioniert. Beide Leistungstypen erg\u00e4nzen sich: Das Abonnement sorgt daf\u00fcr, dass die L\u00f6sung kontinuierlich weiterentwickelt wird; das SLA sorgt daf\u00fcr, dass im Notfall schnell geholfen wird.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e000b6f elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"e000b6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e1ab8a1 e-flex e-con-boxed e-con e-parent\" data-id=\"e1ab8a1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-40e03a8 e-con-full e-flex e-con e-child\" data-id=\"40e03a8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c4a1d53 elementor-widget elementor-widget-text-editor\" data-id=\"c4a1d53\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tWelches <span style=\"color: #d5da28;\">Support-Modell<\/span> passt zu Ihrer Situation?\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-595a186 e-con-full e-flex e-con e-child\" data-id=\"595a186\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-17f6551 elementor-widget elementor-widget-text-editor\" data-id=\"17f6551\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div>\n\nKurzes Gespr\u00e4ch, um das richtige Paket einzuordnen \u2014 ohne Verkaufsdruck.\n\n<\/div>\n<div class=\"cta-btn-group\"><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0235829 elementor-widget elementor-widget-button\" data-id=\"0235829\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/bdg.io\/de\/about-us\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Kontakt aufnehmen<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Support &amp;Application Management Eine EPM-L\u00f6sung ist keine statische Software. Planungszyklen \u00e4ndern sich, Strukturen wachsen, neue Anforderungen kommen hinzu. Support, der das versteht, ist etwas anderes als ein allgemeiner Helpdesk. Kontakt aufnehmen Wo Projekte typischerweise scheitern: Fachkonzept wird ohne Plattformkenntnisse geschrieben \u2014 das Modell ist nicht umsetzbar Technische Implementierung ohne Finance-Verst\u00e4ndnis \u2014 die L\u00f6sung ist korrekt [&hellip;]<\/p>\n","protected":false},"author":20,"featured_media":0,"parent":131,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-27233","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bdg.io\/de\/wp-json\/wp\/v2\/pages\/27233","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bdg.io\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bdg.io\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bdg.io\/de\/wp-json\/wp\/v2\/users\/20"}],"replies":[{"embeddable":true,"href":"https:\/\/bdg.io\/de\/wp-json\/wp\/v2\/comments?post=27233"}],"version-history":[{"count":30,"href":"https:\/\/bdg.io\/de\/wp-json\/wp\/v2\/pages\/27233\/revisions"}],"predecessor-version":[{"id":27380,"href":"https:\/\/bdg.io\/de\/wp-json\/wp\/v2\/pages\/27233\/revisions\/27380"}],"up":[{"embeddable":true,"href":"https:\/\/bdg.io\/de\/wp-json\/wp\/v2\/pages\/131"}],"wp:attachment":[{"href":"https:\/\/bdg.io\/de\/wp-json\/wp\/v2\/media?parent=27233"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}