{"id":27595,"date":"2026-07-03T13:51:37","date_gmt":"2026-07-03T11:51:37","guid":{"rendered":"https:\/\/bdg.io\/de\/?page_id=27595"},"modified":"2026-09-02T16:51:16","modified_gmt":"2026-09-02T14:51:16","slug":"support-application-management","status":"publish","type":"page","link":"https:\/\/bdg.io\/de\/en\/services\/support-application-management\/","title":{"rendered":"Support &#038; Application Management"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"27595\" class=\"elementor elementor-27595 elementor-27233\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5c55616 e-flex e-con-boxed e-con e-parent\" data-id=\"5c55616\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-758bf7e e-con-full e-flex e-con e-child\" data-id=\"758bf7e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a75a399 elementor-widget elementor-widget-text-editor\" data-id=\"a75a399\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1><span style=\"color: #ffffff;\"><span style=\"background-color: #000000;\">Support &amp;<br \/>Application Management<\/span><\/span><\/h1>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b15bbcd elementor-widget elementor-widget-text-editor\" data-id=\"b15bbcd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<span style=\"background-color: #d5da28; padding: 0px 0px 0px 0px; position: relative; color: #000;\">An EPM solution is never static. Planning cycles evolve, organisational structures change, and new business requirements emerge. Support that understands these realities is fundamentally different from a generic help desk.\n<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a69ac4b e-con-full e-flex e-con e-child\" data-id=\"a69ac4b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ea7f5ff elementor-widget elementor-widget-button\" data-id=\"ea7f5ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/bdg.io\/de\/en\/about-us\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Get in touch<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-27520e6 e-con-full e-flex e-con e-child\" data-id=\"27520e6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-b9ed06e elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-child\" data-id=\"b9ed06e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d14993b elementor-widget elementor-widget-text-editor\" data-id=\"d14993b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<span style=\"text-transform: uppercase; font-size: 18px; font-weight: bolder;\">Typical challenges we see:\n<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8992595 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"8992595\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-check-square\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 32H48C21.49 32 0 53.49 0 80v352c0 26.51 21.49 48 48 48h352c26.51 0 48-21.49 48-48V80c0-26.51-21.49-48-48-48zm0 400H48V80h352v352zm-35.864-241.724L191.547 361.48c-4.705 4.667-12.303 4.637-16.97-.068l-90.781-91.516c-4.667-4.705-4.637-12.303.069-16.971l22.719-22.536c4.705-4.667 12.303-4.637 16.97.069l59.792 60.277 141.352-140.216c4.705-4.667 12.303-4.637 16.97.068l22.536 22.718c4.667 4.706 4.637 12.304-.068 16.971z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Business requirements are defined without sufficient platform expertise, resulting in designs that cannot be implemented effectively.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-check-square\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 32H48C21.49 32 0 53.49 0 80v352c0 26.51 21.49 48 48 48h352c26.51 0 48-21.49 48-48V80c0-26.51-21.49-48-48-48zm0 400H48V80h352v352zm-35.864-241.724L191.547 361.48c-4.705 4.667-12.303 4.637-16.97-.068l-90.781-91.516c-4.667-4.705-4.637-12.303.069-16.971l22.719-22.536c4.705-4.667 12.303-4.637 16.97.069l59.792 60.277 141.352-140.216c4.705-4.667 12.303-4.637 16.97.068l22.536 22.718c4.667 4.706 4.637 12.304-.068 16.971z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Technical implementation is delivered without adequate finance knowledge, producing a technically correct solution that fails to meet business needs.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-check-square\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 32H48C21.49 32 0 53.49 0 80v352c0 26.51 21.49 48 48 48h352c26.51 0 48-21.49 48-48V80c0-26.51-21.49-48-48-48zm0 400H48V80h352v352zm-35.864-241.724L191.547 361.48c-4.705 4.667-12.303 4.637-16.97-.068l-90.781-91.516c-4.667-4.705-4.637-12.303.069-16.971l22.719-22.536c4.705-4.667 12.303-4.637 16.97.069l59.792 60.277 141.352-140.216c4.705-4.667 12.303-4.637 16.97.068l22.536 22.718c4.667 4.706 4.637 12.304-.068 16.971z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Go-live takes place without sufficient user training, leading to low adoption and limited business value.<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"http:\/\/No%20structured%20transition%20into%20ongoing%20operations%20and%20support%20after%20go-live.\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-far-check-square\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M400 32H48C21.49 32 0 53.49 0 80v352c0 26.51 21.49 48 48 48h352c26.51 0 48-21.49 48-48V80c0-26.51-21.49-48-48-48zm0 400H48V80h352v352zm-35.864-241.724L191.547 361.48c-4.705 4.667-12.303 4.637-16.97-.068l-90.781-91.516c-4.667-4.705-4.637-12.303.069-16.971l22.719-22.536c4.705-4.667 12.303-4.637 16.97.069l59.792 60.277 141.352-140.216c4.705-4.667 12.303-4.637 16.97.068l22.536 22.718c4.667 4.706 4.637 12.304-.068 16.971z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">No structured transition into ongoing operations and support after go-live.<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1e5d60d e-flex e-con-boxed e-con e-parent\" data-id=\"1e5d60d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1f65af9 e-con-full e-flex e-con e-child\" data-id=\"1f65af9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d291099 elementor-widget elementor-widget-text-editor\" data-id=\"d291099\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5><span style=\"background-color: #d5da28; padding: 0px; position: relative; text-transform: uppercase;\">Service Subscriptions<\/span><\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0338aa7 elementor-widget elementor-widget-text-editor\" data-id=\"0338aa7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Continuous optimisation, reactive support, or both.<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ca561a elementor-widget elementor-widget-text-editor\" data-id=\"9ca561a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Three subscription models designed to meet different operational and strategic requirements. Pricing available on request.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f0da9c0 e-grid e-con-full e-con e-child\" data-id=\"f0da9c0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-84087dd e-con-full e-flex e-con e-child\" data-id=\"84087dd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-67dcf1a elementor-widget elementor-widget-text-editor\" data-id=\"67dcf1a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-size: 24px; font-weight: bolder;\">Innovation Package<\/span><\/p><p>For teams looking to unlock greater value from their platform.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3736af3 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"3736af3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Feature Adoption Workshops (2 per year, 1 day each)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Power User Enablement (up to 16 hours per year)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Adoption Monitoring &amp; Feedback Sessions<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Roadmap Reviews with Management Sessions<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff5a72a elementor-widget elementor-widget-text-editor\" data-id=\"ff5a72a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em>Recommended for new clients, organisations following major feature releases, and teams with low or stagnant adoption rates.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d63243e e-con-full e-flex e-con e-child\" data-id=\"d63243e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c65b57e elementor-widget elementor-widget-text-editor\" data-id=\"c65b57e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-size: 24px; font-weight: bolder;\">Continuity Package<\/span><\/p><p>For business-critical systems that need to remain stable and reliable.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f3621a elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"9f3621a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Master Data Management (once per year, 2 days)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Quarterly Performance Reviews and Optimisation<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Workflow Management (once per year, up to 1 day)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Ongoing Support with a Dedicated Point of Contact<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d7bf2d elementor-widget elementor-widget-text-editor\" data-id=\"2d7bf2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em>Recommended for organisations seeking operational stability and continuous platform performance.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-43e2f9d e-con-full e-flex e-con e-child\" data-id=\"43e2f9d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-407adc9 elementor-widget elementor-widget-text-editor\" data-id=\"407adc9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-size: 24px; font-weight: bolder;\">Premium Package<br \/><\/span><\/p><p>A comprehensive service combining all operational and strategic support services.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ffd99df elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"ffd99df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Includes all Innovation Package services<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Includes all Continuity Package services<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Management Consulting Sessions<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Excellence Workshops<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Quarterly Business Reviews (QBRs)<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2fba8d1 elementor-widget elementor-widget-text-editor\" data-id=\"2fba8d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em>Recommended for organisations with business-critical applications and strategic transformation objectives.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8f9b73c e-flex e-con-boxed e-con e-parent\" data-id=\"8f9b73c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-48258ee e-con-full e-flex e-con e-child\" data-id=\"48258ee\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-307f1ad elementor-widget elementor-widget-text-editor\" data-id=\"307f1ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5><span style=\"background-color: #d5da28; padding: 0px; position: relative; text-transform: uppercase;\">SLA Packages<br \/><\/span><\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b87701 elementor-widget elementor-widget-text-editor\" data-id=\"3b87701\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Continuous optimisation, reactive support, or both.<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-402f3c6 elementor-widget elementor-widget-text-editor\" data-id=\"402f3c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>All SLA packages operate through a token-based support model. Each package includes an annual allocation of support tokens, which can be supplemented as required. Unused tokens can be converted into development time. Help desk availability: 09:00 to 17:00.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df162e4 premium-table-dir-ltr elementor-widget elementor-widget-premium-tables-addon\" data-id=\"df162e4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;premium_table_responsive&quot;:&quot;yes&quot;}\" data-widget_type=\"premium-tables-addon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n\t\t<div class=\"premium-table-wrap premium-table-responsive\">\r\n\t\t\t\r\n\t\t\t<table class=\"premium-table\" data-settings=\"{&quot;sort&quot;:false,&quot;usNumbers&quot;:false,&quot;sortMob&quot;:false,&quot;search&quot;:false,&quot;records&quot;:false,&quot;dataType&quot;:&quot;custom&quot;,&quot;csvFile&quot;:null,&quot;firstRow&quot;:null,&quot;separator&quot;:null,&quot;pagination&quot;:&quot;&quot;,&quot;rows&quot;:0}\" >\r\n\r\n\t\t\t\r\n\t\t<thead class=\"premium-table-head\">\r\n\r\n\t\t\t<tr class=\"premium-table-row\">\r\n\r\n\t\t\t\t<th class=\"premium-table-cell elementor-repeater-item-159f482\"><span class=\"premium-table-text\">Service Scope<\/span><\/th><th class=\"premium-table-cell elementor-repeater-item-fd56516\"><span class=\"premium-table-text\">Bronze<\/span><\/th><th class=\"premium-table-cell elementor-repeater-item-7b2de08\"><span class=\"premium-table-text\">Silber<\/span><\/th><th class=\"premium-table-cell elementor-repeater-item-3ff4da1\"><span class=\"premium-table-text\">Gold<\/span><\/th>\r\n\t\t\t<\/tr>\r\n\r\n\t\t<\/thead>\r\n\r\n\t\t\t\t<tbody class=\"premium-table-body\">\r\n\t\t\t\t\t\t<tr class=\"premium-table-row elementor-repeater-item-525c51b\"><td class=\"premium-table-cell elementor-repeater-item-32c4d49\"><span class=\"premium-table-text\">Application Administration<\/span><\/td><td class=\"premium-table-cell elementor-repeater-item-3fd852c\"><span class=\"premium-table-text\"><span class=\"premium-table-cell-icon-before\"><i class=\"fa fa-check\" aria-hidden=\"true\"><\/i><\/span><\/span><\/td><td class=\"premium-table-cell elementor-repeater-item-127447d\"><span class=\"premium-table-text\"><span class=\"premium-table-cell-icon-before\"><i class=\"fa fa-check\" aria-hidden=\"true\"><\/i><\/span><\/span><\/td><td class=\"premium-table-cell elementor-repeater-item-ac174c8\"><span class=\"premium-table-text\"><span class=\"premium-table-cell-icon-before\"><i class=\"fa fa-check\" aria-hidden=\"true\"><\/i><\/span><\/span><\/td><\/tr><tr class=\"premium-table-row elementor-repeater-item-c5f4739\"><td class=\"premium-table-cell elementor-repeater-item-501fdab\"><span class=\"premium-table-text\">Data Integration &amp; Interface Management<\/span><\/td><td class=\"premium-table-cell elementor-repeater-item-9680f43\"><span class=\"premium-table-text\"><span class=\"premium-table-cell-icon-before\"><i class=\"fa fa-check\" aria-hidden=\"true\"><\/i><\/span><\/span><\/td><td class=\"premium-table-cell elementor-repeater-item-64e4e6e\"><span class=\"premium-table-text\"><span class=\"premium-table-cell-icon-before\"><i class=\"fa fa-check\" aria-hidden=\"true\"><\/i><\/span><\/span><\/td><td class=\"premium-table-cell elementor-repeater-item-53f9d12\"><span class=\"premium-table-text\"><span class=\"premium-table-cell-icon-before\"><i class=\"fa fa-check\" aria-hidden=\"true\"><\/i><\/span><\/span><\/td><\/tr><tr class=\"premium-table-row elementor-repeater-item-a6e2029\"><td class=\"premium-table-cell elementor-repeater-item-9d47bb3\"><span class=\"premium-table-text\">Calculation Logic &amp; Reporting<\/span><\/td><td class=\"premium-table-cell elementor-repeater-item-fcf5de9\"><span class=\"premium-table-text\"><span class=\"premium-table-cell-icon-before\"><i class=\"fa fa-check\" aria-hidden=\"true\"><\/i><\/span><\/span><\/td><td class=\"premium-table-cell elementor-repeater-item-bd1ab78\"><span class=\"premium-table-text\"><span class=\"premium-table-cell-icon-before\"><i class=\"fa fa-check\" aria-hidden=\"true\"><\/i><\/span><\/span><\/td><td class=\"premium-table-cell elementor-repeater-item-306514a\"><span class=\"premium-table-text\"><span class=\"premium-table-cell-icon-before\"><i class=\"fa fa-check\" aria-hidden=\"true\"><\/i><\/span><\/span><\/td><\/tr><tr class=\"premium-table-row elementor-repeater-item-c6178c5\"><td class=\"premium-table-cell elementor-repeater-item-142cc81\"><span class=\"premium-table-text\">Custom Requests &amp; Change Management<\/span><\/td><td class=\"premium-table-cell elementor-repeater-item-c4c8195\"><span class=\"premium-table-text\"><span class=\"premium-table-cell-icon-before\"><i class=\"fa fa-minus\" aria-hidden=\"true\"><\/i><\/span><\/span><\/td><td class=\"premium-table-cell elementor-repeater-item-88e0df8\"><span class=\"premium-table-text\"><span class=\"premium-table-cell-icon-before\"><i class=\"fa fa-check\" aria-hidden=\"true\"><\/i><\/span><\/span><\/td><td class=\"premium-table-cell elementor-repeater-item-9832d06\"><span class=\"premium-table-text\"><span class=\"premium-table-cell-icon-before\"><i class=\"fa fa-check\" aria-hidden=\"true\"><\/i><\/span><\/span><\/td><\/tr><tr class=\"premium-table-row elementor-repeater-item-d9dbc66\"><td class=\"premium-table-cell elementor-repeater-item-9827715\"><span class=\"premium-table-text\">P1 Response Time (Critical)<\/span><\/td><td class=\"premium-table-cell elementor-repeater-item-5ec4802\"><span class=\"premium-table-text\">12 h<\/span><\/td><td class=\"premium-table-cell elementor-repeater-item-80d3ade\"><span class=\"premium-table-text\">10 h<\/span><\/td><td class=\"premium-table-cell elementor-repeater-item-46f835a\"><span class=\"premium-table-text\">8 h<\/span><\/td><\/tr><tr class=\"premium-table-row elementor-repeater-item-0f7a4b9\"><td class=\"premium-table-cell elementor-repeater-item-dfcc55b\"><span class=\"premium-table-text\">P2 Response Time (High)<\/span><\/td><td class=\"premium-table-cell elementor-repeater-item-8a1be26\"><span class=\"premium-table-text\">24 h<\/span><\/td><td class=\"premium-table-cell elementor-repeater-item-19d2b5c\"><span class=\"premium-table-text\">18 h<\/span><\/td><td class=\"premium-table-cell elementor-repeater-item-ee9ea53\"><span class=\"premium-table-text\">12 h<\/span><\/td><\/tr><tr class=\"premium-table-row elementor-repeater-item-f6097ed\"><td class=\"premium-table-cell elementor-repeater-item-dd91886\"><span class=\"premium-table-text\">P3 Response Time (Medium)<\/span><\/td><td class=\"premium-table-cell elementor-repeater-item-88df733\"><span class=\"premium-table-text\">48 h<\/span><\/td><td class=\"premium-table-cell elementor-repeater-item-33a9682\"><span class=\"premium-table-text\">36 h<\/span><\/td><td class=\"premium-table-cell elementor-repeater-item-2d6cc92\"><span class=\"premium-table-text\">24 h<\/span><\/td><\/tr><tr class=\"premium-table-row elementor-repeater-item-5cb75ee\"><td class=\"premium-table-cell elementor-repeater-item-ea62f6b\"><span class=\"premium-table-text\">Included Support Tokens per Year<\/span><\/td><td class=\"premium-table-cell elementor-repeater-item-fb01634\"><span class=\"premium-table-text\">20<\/span><\/td><td class=\"premium-table-cell elementor-repeater-item-0eedd39\"><span class=\"premium-table-text\">30<\/span><\/td><td class=\"premium-table-cell elementor-repeater-item-0523ae7\"><span class=\"premium-table-text\">40<\/span><\/td><\/tr><tr class=\"premium-table-row elementor-repeater-item-137e230\"><td class=\"premium-table-cell elementor-repeater-item-b86fa11\"><span class=\"premium-table-text\">Recommended for<\/span><\/td><td class=\"premium-table-cell elementor-repeater-item-330b70f\"><span class=\"premium-table-text\">Stable applications with limited support requirements<\/span><\/td><td class=\"premium-table-cell elementor-repeater-item-7c5621b\"><span class=\"premium-table-text\">Production systems requiring regular enhancements<\/span><\/td><td class=\"premium-table-cell elementor-repeater-item-e38b766\"><span class=\"premium-table-text\">Business-critical applications<\/span><\/td>\t\t\t<\/tr>\r\n\t\t<\/tbody>\r\n\r\n\t\t\r\n\t\t\t<\/table>\r\n\t\t<\/div>\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc15441 elementor-widget elementor-widget-text-editor\" data-id=\"fc15441\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em>Pricing available on request. Unused support tokens may be converted into development time.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-390a686 e-flex e-con-boxed e-con e-parent\" data-id=\"390a686\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d3efdbe e-con-full e-flex e-con e-child\" data-id=\"d3efdbe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c00d0e6 elementor-widget elementor-widget-text-editor\" data-id=\"c00d0e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5><span style=\"background-color: #d5da28; padding: 0px; position: relative; text-transform: uppercase;\">Frequently Asked Questions<\/span><\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f10527 elementor-widget elementor-widget-text-editor\" data-id=\"2f10527\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>Practical questions.<br \/>Practical answers.<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-47ebc48 e-con-full e-flex e-con e-child\" data-id=\"47ebc48\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-85ec4b8 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"85ec4b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aead913 elementor-widget elementor-widget-text-editor\" data-id=\"aead913\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4 class=\"faq-q\">What is a support token and how does the system work?<\/h4><div class=\"faq-a\"><div>A support token represents a predefined unit of consulting and support effort within the AMS model. Depending on the SLA package, 20, 30 or 40 tokens are included each year. Support activities consume tokens from the available allocation. Additional tokens can be purchased at package-specific rates, with Gold customers benefiting from the most favourable pricing. Unused tokens are not lost. At the end of the year, they can be converted into development time and used for minor enhancements, optimisation initiatives, or platform improvements.<\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef0d530 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"ef0d530\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8da00da elementor-widget elementor-widget-text-editor\" data-id=\"8da00da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4 class=\"faq-q\">Can I combine a service subscription with an SLA package?<\/h4><div class=\"faq-a\"><p>Yes, and this is the most common approach. A service subscription (Innovation, Continuity or Premium) focuses on proactive platform development through activities such as workshops, feature adoption programmes and master data maintenance. An SLA package covers reactive support, providing agreed response times when issues arise. Together, they create a balanced support model: the subscription ensures continuous improvement, while the SLA ensures rapid assistance when required.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e000b6f elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"e000b6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e1ab8a1 e-flex e-con-boxed e-con e-parent\" data-id=\"e1ab8a1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-40e03a8 e-con-full e-flex e-con e-child\" data-id=\"40e03a8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c4a1d53 elementor-widget elementor-widget-text-editor\" data-id=\"c4a1d53\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Which <span style=\"color: #d5da28;\">support model<\/span> best fits your organisation?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-595a186 e-con-full e-flex e-con e-child\" data-id=\"595a186\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-17f6551 elementor-widget elementor-widget-text-editor\" data-id=\"17f6551\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div><p>A short, no-obligation discussion is often all that&#8217;s needed to identify the right approach for your requirements, with no sales pressure.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0235829 elementor-widget elementor-widget-button\" data-id=\"0235829\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/bdg.io\/de\/en\/about-us\/contact\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Get in touch<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Support &amp;Application Management An EPM solution is never static. Planning cycles evolve, organisational structures change, and new business requirements emerge. Support that understands these realities is fundamentally different from a generic help desk. Get in touch Typical challenges we see: Business requirements are defined without sufficient platform expertise, resulting in designs that cannot be implemented [&hellip;]<\/p>\n","protected":false},"author":20,"featured_media":0,"parent":6477,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-27595","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bdg.io\/de\/en\/wp-json\/wp\/v2\/pages\/27595","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bdg.io\/de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bdg.io\/de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bdg.io\/de\/en\/wp-json\/wp\/v2\/users\/20"}],"replies":[{"embeddable":true,"href":"https:\/\/bdg.io\/de\/en\/wp-json\/wp\/v2\/comments?post=27595"}],"version-history":[{"count":16,"href":"https:\/\/bdg.io\/de\/en\/wp-json\/wp\/v2\/pages\/27595\/revisions"}],"predecessor-version":[{"id":27611,"href":"https:\/\/bdg.io\/de\/en\/wp-json\/wp\/v2\/pages\/27595\/revisions\/27611"}],"up":[{"embeddable":true,"href":"https:\/\/bdg.io\/de\/en\/wp-json\/wp\/v2\/pages\/6477"}],"wp:attachment":[{"href":"https:\/\/bdg.io\/de\/en\/wp-json\/wp\/v2\/media?parent=27595"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}